Introduction
If your Mobile Alarm shows no signal bars, or your test call won't connect, try the steps below.
Check your location and move if needed
Your Mobile Alarm uses the Telstra mobile network. If you're in an area with poor or no Telstra coverage, the alarm may not connect.
Try moving outdoors or near a window, then check if the signal bars appear on the screen.
Restart the alarm
Hold the Call and SOS buttons together for 3 seconds to turn it off, then hold the Call button to turn it back on.
Check the screen before placing a test call
Before placing a test call, make sure the screen shows the time and signal bars. If the alarm is still starting up, wait until it's ready.
When you press the SOS button, hold it for a full 3 seconds. A shorter press won't trigger the alert.
If the call still won't connect, try again from a different location with better signal.
If your home has poor mobile coverage, give us a call. You may benefit from pairing your Mobile Alarm with an Umps Home Alarm, which can connect through your home WiFi or internet instead.
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