Introduction
If your Mobile Alarm shows no signal bars, or your test call won't connect, try the steps below.
Check your location and move if needed
Your Mobile Alarm uses the Telstra mobile network. If you're in an area with poor or no Telstra coverage, the alarm may not connect. To test if mobile coverage is poor at home, try moving outdoors or near a window, then check if the signal bars appear on the screen.
Check the screen before placing a test call
Before placing a test call, make sure the screen shows the time and signal bars. If the alarm is still starting up, wait until it's ready.
When you press the SOS button, it's important you hold it for one second, until your alarm vibrates and announces "Alert Activated". A shorter press won't trigger the alert. If your alarm isn't activating, try holding the alert button for longer.
If your home has poor mobile coverage, give us a call. You may benefit from using the Umps Home Alarm, which can connect through your home WiFi or internet instead.
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