If your Mobile Alarm isn't charging when you place it on the cradle, try the steps below.
Make sure the USB cable is firmly connected to both the cradle and the power source.
Try a different USB port or power outlet.
The alarm should sit flat on the cradle and make proper contact with the charging pins.
When the alarm is charging, it will say "Charging" and show the battery level on screen.
If you've tried the above and the alarm still won't charge, give us a call. We can send you a replacement cradle.