Introduction

Every Umps alarm ordered through geat2GO includes a period of monitoring at no extra cost. How long that period lasts depends on the alarm and plan your client was set up with. This article explains what is included, what happens when the included period ends, and how renewal is handled.

How long is monitoring included for?

The included monitoring period varies depending on the product and plan:

If you are unsure which plan your client was set up on, give us a call on 1300 907 272 and we can confirm.

What does monitoring cost after the included period ends?

After the included period, monitoring is billed directly to the client. The ongoing costs are:

• Family Response Plan: $10 per month or $120 per year
• Professional Response Plan: $35 per month or $350 per year (two months free on the annual option)

How does the client get billed?

For clients on the Professional Response Plan, we collect payment details during the onboarding call, where we also walk the client through how their alarm works. This means renewal is handled automatically, with no extra steps for the client.

For clients on the Family Response Plan, billing depends on whether we have an email address on file. If we do, we will send an invoice automatically before renewal and the client can pay using the link in the email. If not, we will call them a few weeks before renewal to arrange payment over the phone.

No action is needed from you before renewal — we manage it directly with the client.

It can be helpful to let clients know at the time of referral that monitoring will continue after the included period and that they can expect to hear from us before any payment is due.

Can the client switch to a different plan at renewal?

Yes. Clients can switch between the Family Response Plan and the Professional Response Plan at any time. There are no lock-in contracts or cancellation fees. If a client's needs have changed and you would like to discuss their options, give us a call on 1300 907 272.