Introduction

This article explains how fall detection works on the Mobile Alarm, when to recommend it, and what limitations to be aware of. A Fall Detection Pendant for the Home Alarm is launching in 2026.

How does the Mobile Alarm detect a fall?

The Mobile Alarm uses three sensors working together to detect falls. This approach is more accurate than older devices that rely on a single sensor. One sensor detects changes in altitude, which helps the device distinguish between a fall and other sudden movements like a sharp hand gesture.

When the device detects a fall, it gives the client a chance to cancel the alert if it was a false alarm. If the client does not cancel, the alarm raises a full alert following the normal process for their monitoring plan.

When should I recommend fall detection?

Fall detection is most useful for clients who may not be able to press the button after a fall. This includes clients who:

• Lose consciousness during or after falls
• Experience confusion after falls
• Have limited upper-body mobility
• Are at high falls risk when alone

Because the Mobile Alarm works anywhere with mobile coverage and includes location tracking, a fall detected outside the home will include the client's location in the alert. For help deciding between devices, see choosing the right alarm for your client.

What are the limitations of fall detection?

We know fall detection matters deeply to clients and their families, so it's important to set realistic expectations.

No fall detection system is perfect. Some falls won't be detected, such as slow slides down a wall. Some non-fall movements may occasionally trigger an alert, such as dropping the device. Our system is designed to minimise false alerts while detecting as many real falls as possible, but fall detection is a safety net rather than a guarantee.

We recommend clients still press the button whenever they can, rather than relying solely on automatic detection.

Can fall detection sensitivity be adjusted?

Yes. The sensitivity can be increased or decreased based on the client's activity level and the rate of false alerts they experience. On the Family Response Plan, this can be done by sending a text message to the alarm. On the Professional Response Plan, give us a call and we will make the adjustment.

For more information on how fall detection behaves in practice, see our detailed guide to fall detection devices.