Umps Mobile Alarm Won't Turn On – What to Do

My Mobile Alarm won't turn on

Introduction

If your Mobile Alarm won't turn on or the screen is blank, try the steps below.

Charge the battery

Place the alarm on the charging cradle and wait at least 30 minutes. The battery may be completely flat.

After charging, press and hold the Call button on the side for 1 to 2 seconds. The screen should turn on.

If nothing happens, try a different power outlet or USB port for the charger. If the cradle itself isn't working, see our guide to battery and charging troubleshooting.

Wake the screen

If the alarm has been charging but the screen stays blank, press the Call button briefly to wake it. The screen turns off automatically to save battery.

Contact us if the alarm still won't turn on

If the screen still doesn't respond after charging for at least 30 minutes, the device may need to be replaced. Give us a call and we'll help you sort it out.

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