Your Hub connects to the mobile network automatically. If it loses connection, it will let you know and try to reconnect.
If the Hub loses its network connection, a small red light will appear on the main button.
Brief connection dropouts can happen and usually resolve on their own. If the red light stays on or this happens often, try moving the Hub closer to a window. You can also attach the antenna that came in the box to help improve the signal.
If you're still having trouble, give us a call. We can help connect your Hub to your home WiFi or internet at no extra charge.