Popular Articles
Family Response Services
Introduction The Family Response Plan sends alerts directly to your nominated contacts, such as family members or friends. When you press your alarm button, the system calls and texts your contacts until someone answers. There is no monitoring centre ...
How do I change the emergency contacts on my Mobile Alarm?
Introduction This article explains how to update the emergency contacts saved on a Mobile Alarm on the Family Response Plan. You can do this by sending a text message directly to the alarm. This article covers what you need to get started and the ...
How do I adjust the falls detection sensitivity on my Mobile Alarm?
Introduction This article explains how to adjust fall detection sensitivity on a Mobile Alarm on the Family Response Plan. If you are experiencing frequent false alarms, or feel that real falls are not being detected, you can adjust the sensitivity ...
Falls detection guide for referrers
Introduction This article explains how fall detection works on the Mobile Alarm, when to recommend it, and what limitations to be aware of. A Fall Detection Pendant for the Home Alarm is launching in 2026. How does the Mobile Alarm detect a fall? The ...
Getting Started with your Home Alarm
Introduction Welcome to Umps. Your Home Alarm is designed to help you live safely and independently at home, with emergency support at the press of a button. This guide will help you get set up and place your first test call. What's in the box? Your ...